RETURN & REFUND POLICY

Return & Refund Policy

 

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must be unused, unopened, and in their original packaging.

 

How to Start a Return

To request a return, please contact us at contact@casamadera.shop with your order number and a brief explanation.

Our support team will guide you through the process.

 

Refunds

Once your return is received and inspected, we will notify you.

If approved, your refund will be processed to your original payment method within 5–7 business days.

 

Damaged or Defective Items

If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.

Include photos of the item and packaging so we can resolve the issue quickly.

 

Exchanges

We currently do not offer direct exchanges.

If you need a different item, please return the original product and place a new order.

 

Non-Returnable Items

– Sale items

– Custom or personalized products

– Items without original packaging

 

Return Shipping Costs

Return shipping fees are the buyer’s responsibility unless the item arrived damaged or incorrect.

 

Contact

For all return-related questions, email us at contact@casamadera.shop.