FAQ

Frequently Asked Questions

Shipping Information
We offer free worldwide shipping on all orders. All customs and duties taxes are included.

Delivery Times
Orders are usually delivered within 5–10 business days. Once your order is dispatched, you will receive a tracking number via email.

Returns & Exchanges
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. To start a return, contact us at contact@casamadera.shop.

Order Changes
If you need to modify or cancel your order, please contact us within 12 hours from placing it.

Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us immediately with photos and your order number.

Payment Methods
We accept all major cards, PayPal, Klarna, and Apple Pay.

Need More Help?
If your question is not listed here, please visit our Contact Us page or email us at contact@casamadera.shop.